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Privacy Policy

Last updated: October 31, 2026

The data controller for rainbowbridgevideos.com is Tieli Liao (Singapore). Contact: support@rainbowbridgevideos.com.

What we collect

  • Your photo(s) — uploaded only to make your video.
  • Your email — to send your video link, order updates and receipts. We don’t send marketing emails and we never sell or share your address.
  • The words for the end card — your pet’s name, years and farewell line, if you add them. They are only used to draw the end card of your video.
  • Payment details — handled entirely by Stripe. We never see or store your card number.
  • Basic usage data — such as which page referred you (UTM tags), used to understand where visitors come from.
  • Analytics — we use Google Analytics 4, which sets cookies to measure visits, page views and checkout steps (for example “started checkout” and “purchase”). It does not receive your photos, email or card details. You can opt out with your browser’s privacy settings or the Google Analytics opt-out add-on.
  • Usage analytics — we use Microsoft Clarity and Google Analytics to understand how the site is used (clicks, scrolling, heatmaps and session replays). Uploaded photos are masked and never recorded, and neither service receives your email or card details. See Microsoft’s privacy statement.

How we use your photos

Photos are sent to our AI video provider solely to generate the video you ordered. We do not use them to train models, sell them, or show them publicly.

How long we keep things

  • Uploaded photos are deleted automatically after 7 days.
  • Finished videos stay on your private order link so you can download them; email us to delete yours sooner.
  • Order records (email, amount, date) are kept as required for accounting.

Service providers

We use Cloudflare (hosting, storage and email delivery), Stripe (payments), BytePlus ModelArk and fal.ai (AI video generation) and Google Gemini (checking that a photo shows a single pet and no people). Each processes data only to provide its service to us.

Your rights

You can ask us to access or delete your data at any time by emailing support@rainbowbridgevideos.com.